Q: Why do I need to provide vaccination records before boarding?

A: For the health and safety of all pets in our care, we require up-to-date vaccination records. This helps prevent the spread of contagious diseases in a group setting. 

Q: What if I don’t have valid vaccination proof? 

A: Unfortunately, we are unable to accept pets without valid proof of core vaccinations. Please consult your veterinarian before booking.

Q: Why do I need to provide vaccination records before boarding?

A: For the health and safety of all pets in our care, we require up-to-date vaccination records. This helps prevent the spread of contagious diseases in a group setting. 

Q: What if I don’t have valid vaccination proof? 

A: Unfortunately, we are unable to accept pets without valid proof of core vaccinations. Please consult your veterinarian before booking. 

Q: Why is an assessment or trial daycare required before overnight boarding? 

A: For the safety and comfort of all pets, we require dogs to undergo a behavioral assessment or attend at least one daycare day before their first overnight stay. This allows us to understand your dog’s temperament, identify potential stress triggers, and ensure they can safely interact with staff and other dogs. 

Q: What happens if my dog shows aggression or disruptive behavior during the stay? 

A: Should behavioral concerns arise, we will contact you immediately. Depending on severity, we may separate your dog for safety, adjust their care plan, or in rare cases, request early pick-up. Our priority is always the well-being of all pets under our care.

Q: Will my cat have its own private space?

A: Absolutely. Each cat is assigned a private cat villa suite, designed to provide a quiet, secure, and hygienic environment. Our villas come in three sizes, and our largest suite can accommodate up to three cats from the same household.

Q: Will my cat have its own private space?

A: Absolutely. Each cat is assigned a private cat villa suite, designed to provide a quiet, secure, and hygienic environment. Our villas come in three sizes, and our largest suite can accommodate up to three cats from the same household.

Q: Do I need to bring my own pet’s food?

 A: Yes. We ask all owners to bring their pet’s regular food to avoid allergies or stomach upset.

Q: Do I need to bring my own pet’s food? 

A: Yes. We ask all owners to bring their pet’s regular food to avoid allergies or stomach upset.

Q: How do you support cats that are shy or slow to adjust? 

A: We understand that cats may take time to feel comfortable in new environments. For shy or anxious cats, we provide extra one-on-one care, calming aromatherapy, and quiet observation time. Our staff gently encourage interaction while respecting each cat’s pace and personality.

Q: Is transportation free?

A: Yes. We offer free pick-up & drop-off within 20 km of our shop for daycare or boarding.

Q: Do you offer long-distance transportation? 

A: Clients who book 30+ nights of boarding enjoy free GTA & nearby city pick-up. Remote locations may incur a small charge.

Q: How to book transportation? 

A: Please schedule at least 24–48h in advance. Last-minute changes also require early notice.

Q: Will there be an extra charge during holidays?

A: Yes, a flat $8 holiday surcharge per pet applies to all services on statutory holidays.

Q: Can I book last-minute boarding?

A: Yes, if space is available. A $20 fee per pet applies for emergency overnight bookings.

Q: How can I pay?

A: We accept e-Transfer, credit/debit cards, cash, and in-store card payments.

Q: Can I cancel without penalty? 

A:

1.Daycare and single-night boarding can be canceled anytime at no charge, no deposit required.

2.For all other bookings (e.g., multi-night boarding), a 20% deposit is required.

3.Last-minute cancellations or no-shows will not be refunded.

4.If you notify us at least 48 hours in advance, we can credit your deposit for future use or convert it into store points.

Holiday bookings are non-refundable under all circumstances. Please plan ahead.